Powell Valley Healthcare recently received a five-star designation for patient survey rating by the Centers for Medicare and Medicaid.

If you’ve been a patient at Powell Valley Hospital, you have likely received a patient satisfaction survey in the mail asking to rate your experience. One of the factors used by the Centers for Medicare and Medicaid to determine hospital star ratings includes patient survey results. In CMS’s most recent release of results for hospital star ratings, Powell Valley Healthcare received the five-star patient survey rating based on patients’ experiences while in the hospital. “This remarkable achievement is a direct reflection of the hard work, dedication, and exceptional care provided by each and every member of our team,” said Nichole Gutierrez, inpatient services director. “This is a wonderful recognition.”

Survey questions asked of hospital patients cover various topics, including communication by doctors and nurses, receiving help as soon as the patient wanted, cleanliness of the room, understanding of their care when they left the hospital, and willingness to recommend the hospital. Powell Valley Healthcare staff received better than national and Wyoming averages on many of the questions. You can learn more about hospital quality scores by going to Medicare.gov and searching “hospital compare.”

“I am so proud and excited to have this recognition for our hospital,” said Arleen Campeau, chief nursing officer.  “Over the years, Nichole Gutierrez and her team have worked tirelessly to show our community how much our patients mean to them and that PVHC believes in delivering the kind of care that our patients deserve. The team calls it the Red-Carpet Experience.”

The Red-Carpet Experience happened because of Gutierrez and the hospital staff’s creative focus on being responsive to patient call lights, educating patients about their medications, and focusing on the cleanliness of the patient’s room. 

“Our hospitalist providers also jumped in to help the team by focusing on the time spent with our patients by sitting and talking to the patients so that they felt like they were heard.  It was truly a team effort and well worth the hard work,” Campeau said.